Your Creditsafe business profile is a powerful tool in your business’s growth. If you have questions, concerns, and/or information updates regarding your Creditsafe business profile, we want to hear from you. This is how you can get in touch:

Claim your business' profile via MyCreditsafe

We are constantly building and updating our business information database with the latest signals of commercial activity.

But, no one knows your business better than – you! Since you are your business’s most powerful advocate, we want to make is easy for you to keep your business' Creditsafe profile accurate and up to date.

To do that we have created MyCreditsafe. This is a free tool to claim, view, and submit updates to your own business' profile. It is the most direct way to submit a question or request information about your business profile. There are premium features offered within MyCreditsafe, but submitting queries or updates to your own report is always free.

If you are already a MyCreditsafe member, welcome back! Log in here:

If you are new to MyCreditsafe, we are glad to meet you! Get started here:

Contact us directly


You can also submit queries to us directly via email phone or contact form. We will acknowledge receipt of your request within 24 hours.


Typically requests are reviewed and responded to within 5 business days of receipt. If we are unable to resolve your query within that timeframe, we will explain why and update you with further actions required.



Phone: (855) 551-6903


If you have completed the instructed actions and are unhappy with the outcome of a query, please email to escalate/appeal a decision. Please provide the ticket number of your original request, if you haven't yet received your ticket number please use the contact methods highlighted above before submitting an escalation ticket.