How-To Guides, Troubleshooting and FAQs

Connect Monitoring Set Up Guide
Please access the Connect API Monitoring set-up guide by clicking on the file below. 
Fri, 17 Dec, 2021 at 11:51 AM
What to do if you see: "Access denied - Please check that your username and password are correct"
Should Creditsafe Connect return the following messaging then it is indicating that either the "username" and / or "password" being sent...
Fri, 17 Dec, 2021 at 12:12 PM
What to do if you see: "Invalid token."
Should the following message ever be returned by Creditsafe Connect then it is indicating that the Connect User's Authorization "token" has e...
Fri, 17 Dec, 2021 at 12:30 PM
What to do if you see: "JWT Token is required."
Should Creditsafe Connect ever return the following "error" then it's indicating that the Authorization key is missing from the HTTP Header o...
Fri, 17 Dec, 2021 at 11:54 AM
What to do if you see: "No access to {countryCode} reports"
Should Creditsafe Connect ever return the following messaging then it indicates one of two things; either your Creditsafe Account Manager hasn't grante...
Fri, 17 Dec, 2021 at 12:30 PM
What to do if you see: "Please provide either countries (or) specialFlag query parameter"
Should Creditsafe Connect ever return the following message then it is indicating that the "countries=" parameter is missing from the request whic...
Fri, 17 Dec, 2021 at 12:31 PM
What to do if you see "Specified criteria combination is not allowed"
Should Creditsafe Connect ever return the following messaging then it's indicating that it isn't possible to combine some of the query parameters wh...
Fri, 17 Dec, 2021 at 12:32 PM
What to do if you see: "German reports require a reason code"
Should Creditsafe Connect return the below messaging then it is indicating that the "customData=de_reason_code::{reasonCode}" parameter is missing...
Fri, 17 Dec, 2021 at 12:32 PM
How do we retrieve a PDF report response?
A PDF response of a company report can be retrieved from Creditsafe Connect's /{id} endpoint by simply altering the Content-Type value within the HTTP ...
Fri, 17 Dec, 2021 at 12:33 PM
How to find out about planned maintenance
Should you wish to find real-time information about the status of our Creditsafe Connect service then please visit https://status.creditsafe.com/. If yo...
Fri, 17 Dec, 2021 at 12:04 PM