How-To Guides, Troubleshooting and FAQs

How to pay your invoice
Need a copy of your invoice? If you require a copy of your invoice please log a ticket and our finance department will send you a copy shortly. Check ...
Wed, 22 Aug, 2018 at 8:51 PM
How to update your invoice details
In order to change the details found on your invoice please send an email to accountsreceivable@creditsafe.com. The details that can be changed include:...
Wed, 25 Jul, 2018 at 4:37 PM
How to request a copy of your invoice
If you would like to request a copy of your invoice please submit an email to accountsreceivable@creditsafe.com.
Wed, 25 Jul, 2018 at 4:38 PM
How can I contact you?
Request A Callback Submit a ticket Get a callback when it's convenient for you. Just fill in the form below. Email Us USpai...
Mon, 1 Oct, 2018 at 8:39 PM
How to log in to your account
When visiting www.creditsafe.com click on the 'Login' button in the top menu This will take you to a login page where you can enter your...
Mon, 1 Oct, 2018 at 8:50 PM
I have forgotten my Username or Password
It happens but it's easily solved, here's what to do depending on which you need reminding of... Forgotten your Password? Go to www.credits...
Mon, 1 Oct, 2018 at 8:59 PM
Troubleshooting issues logging into www.creditsafe.com
On the occasion that you are having issues logging into our website please check the following setting with whoever controls your IT security. Please...
Wed, 7 Sep, 2022 at 7:33 PM
What happens when you move to Identity Login
We are delighted to inform you that we are updating the way you log in to your Creditsafe account. To enhance your user experience and strengthen the secur...
Tue, 25 Nov, 2025 at 6:48 PM
How do I set up a new user account?
To set up a new user account please contact your Account Manager directly or you can request a call back by submitting a ticket below, emailing USpainfo@cre...
Mon, 1 Oct, 2018 at 9:06 PM
When is my renewal date?
We will keep you up to date and notify you by email when you have 3 months and 1 month left until your renewal date is due. If you would like your exact re...
Mon, 1 Oct, 2018 at 9:08 PM